Terms and Conditions

Fashion for Rent

Standard Online Terms and Conditions

1. Introduction
This is an agreement between You and FASHION FOR RENT (ABN 97 607 456 968). By booking a Garment for hire or placing an order with Fashion for Rent or using our website, you are agreeing to accept the terms & conditions set out on the website. These terms and conditions shall be governed by the laws of Victoria, Australia and you submit to the exclusive jurisdiction of the courts of that state.

2. Eligible hirers
2.1. To hire the Garment, You must be aged 18 or older. You must submit/upload your photo ID when booking online.

2.2. If You hire the Garment on behalf of a company or organisation, You represent and warrant that You are the authorised representative of that company or organisation with the authority to bind such company or organisation to this Agreement and agree to be bound by this Agreement on behalf of such company or organisation.

3. Garment hire
3.1. FASHION FOR RENT agrees to lend the Garment to You for the Rental Period in return for the Fees.

3.2. We only have one rental period, 7 days. That includes

  • Dispatch Date: the day we ship the item from Melbourne. (Please note this is not the event date.)
  • Return Date : the day you need to put the item in the post office to return.
  • Event Date : Should always be the day before the Return Date. In this way you allow more time for item to reach you by post. However, Please note the exception for Thursday event. For any event happening on Thursdays, Express post is highly recommended.

The followings are the recommended dispatch and return date from Monday - Friday.

  • Event date on Monday this week, Dispatch date on previous Wednesday, Return date on Tuesday this week.
  • Event date on Tuesday this week, Dispatch date on previous Thursday, Return date on Wednesday this week.
  • Event date on Wednesday this week, Dispatch date on previous Friday, Return date on Thursday this week.
  • Event date on Thursday this week, Dispatch date on Tuesday this week, Return date on Monday next week.

*****Please note Express post is highly recommended for Thursday event. If you're not sure you can receive it by Thursday on time, Please DO NOT go ahead with this rental service.*********

  • Event date on Friday / Saturday / Sunday this week, Dispatch date on Tuesday this week, Return date on Monday next week.

We close on public holidays and Christmas period from

18th of December 2024 - 2nd of January 2025

For Christmas special renting period, The following applies 

1.All booking for Chrismas period have to be done by phone or email. Online booking is not valid from 17th Dec - 1st Jan

2.For all the events happening between Fri 20th Dec -  Wed 1st Jan 

  • The Dispatch date: Tue 17th Dec 2024, Return date: Thu 2nd Jan 2025

3.The rental fees stay the same for 16 days Christmas special period as normal 7 days period.

Please check others recommended dispatch and return date for Public holidays to all states.


3.3. FASHION FOR RENT requests proof of your identity prior to agreeing to hire the Garment to You.

4. Payment
4.1. At the time You make the booking, You must upload photo ID, pay the Fees, bond and supply the details of an acceptable credit card for any charges incurred under this Agreement.

4.2. You expressly authorise FASHION FOR RENT to deduct any charges incurred under this Agreement (including, but not limited to, the Fees and other amounts that FASHION FOR RENT is entitled to charge You as set out in this Agreement) from your credit card.

4.3. If FASHION FOR RENT is unable to charge your credit card for the amounts it is entitled to charge under this Agreement for any reason, then You agree to pay those amounts to FASHION FOR RENT promptly on demand.

4.4. Unless stated otherwise, the Fees and any other costs or charges include GST.

4.5. The garment fee and dry-cleaning fee are included in the "hire fee". The Client agrees that they will not attempt to clean, press, alter or repair the garment.

5. Damages and Losses to Garment
5.1. You must not lose or damage the Garment (other than fair wear and tear as determined by FASHION FOR RENT).

5.2. You must not alter or modify the Garment in any way.

5.3. If the Garment is lost, stolen or damaged beyond repair while in your possession (as determined by FASHION FOR RENT) and other than fair wear and tear (as determined by FASHION FOR RENT), FASHION FOR RENT is entitled to charge You at the time of the booking, 100% of the Recommended Retail Value of the Garment;

5.4. If the Garment is damaged but repairable (as determined by FASHION FOR RENT), FASHION FOR RENT will notify You of the costs of repair and will be entitled to charge You such costs.

5.5. Faulty garment: Within 5 hours after delivery, you must inspect your dress, notify us, and send us photos of any damage. If the condition of the garment is unsuitable for wearing which is unlikely, it must be returned the same day it is received. If we are not notified within this time period or are not sent photo evidence, you may be held liable for the damage. Even if you believe you will wear the item, you should still message us at info@fashionforrent.com.au

5.6 Clients understand that they are wearing second-hand clothing that has been worn by others and that some wear and tear is to be expected. FASHION FOR RENT will not issue refunds for garments that meet the expected level of hire.

6. Title and risk
Full ownership of, and title in, the Garment remains with FASHION FOR RENT at all times. You are responsible for, and bear the risk of, the Garment from the date and time of delivery to your nominated premises to the date and time when You return the Garment to the Courier (which includes any period of time when the Garment is left unattended at your premises).

7. Return of Garment / Fit Concerns
7.1. General Return Policy: The policies outlined in this section do not override the statutory consumer rights detailed in clause 2.

7.2. Return Deadline: The Garment must be returned in its original packaging to FASHION FOR RENT on or before the specified Return Date and Time, unless a different arrangement is agreed upon in writing.

7.3. Late Return Penalties: A late return fee of $100 per day is applicable if the Garment is returned after the Return Date.

7.3.a If you find yourself in a situation that you will need to return the item late than the Return date, please contact us ASAP by Email.

7.3.b If we received the Email on the Return date or later, It will be consider late return. It incurs $100 a day late return fees which will be deducted from your bond.

7.3.c When the bond is completely used for the late fees incurred and the dress is still not returned, we will start legal action to recover the cost of the item. You will be liable for all the legal fees involved of starting the legal procedure such as Letter of Demond, Lawyers corresponding emails and all the other related legal costs from Fashion For Rent. The late fees of $100 a day will be charged until the settlement is reached.

7.4. Deemed Loss: If the Garment is not received by FASHION FOR RENT within 5 days past the Return Date and Time, it will be considered lost, and clause 7.3 will apply.

7.5. Fit Issues from online bookings only: Unfortunately, our standard terms can't offer you a refund, credit or replacement when this occurs.

7.6. No Refunds for Change of Mind: Refunds are not available for change of mind on or after the Delivery Date.


8. Booking Cancellation
8.1. Cancellation Fees: Hire fees are non-refundable in the event of a booking cancellation.

If you wish to cancel an order, you are required to submit cancellation in writing minimum 14 days in advance before the intended Dispatch date to be eligible for a credit note, minus a $100 cancellation fee. You will not be eligible for a credit note or refund if cancellation is advised in less than 14 days notice period.

A credit note will be issued within 6 months from the date of cancellation. If the items(s) have already been dispatched from Fashion for Rent’s premises, a request for cancellation will not be accepted and you will not be entitled to a refund or credit note.

8.2. Store Credit Validity: Store credits issued as per clause 8.1 are valid for a period of one (1) year from the date of issuance. The credit must be used within this one-year period, after which it will expire and no longer be available for use.

8.3. Cancellation Fee Justification: The fees in clause 8.1 are a genuine estimate of the loss incurred by FASHION FOR RENT due to cancellation.

8.4. FASHION FOR RENT Cancellation Rights: FASHION FOR RENT may cancel your booking at any time before delivery if the Garment is unavailable. In such cases, FASHION FOR RENT will fully refund the fees paid by you.

9. Postage:

9.1. Delivery via Australia Post Express is $40 including transit insurance. This fee is additional to dress hire and already includes pre-paid return label for easy return.

9.2. Credits will not be issued for late deliveries where you were not present to accept the package or collect it from post office on time.

9.3.We DO NOT leave your parcel in a location unattended. All the parcels MUST be signed upon delivery.

9.4. We do not take responsibility for orders that are sent to an incorrect or ineligible address. This includes giving an invalid apartment/unit number, your name, company name, or any other relevant information. If you provide an incorrect address, you will not be eligible for a refund or credit, and you may be charged late fees or a replacement fee if the dress is not returned to us.

9.5. Orders received after 1 pm AEST will be shipped the next day.

10. Bond

10.1. Bond will be refunded within 24 hours after the dress is returned to our showroom and the inspection is completed to show it is in an original condition.

10.2. Bond will not be refunded in the following circumstances:

10.2.a. The dress is not returned

10.2.b. The dress is lost or damaged in your possession.

10.2.c. After inspection of the returned dress, damages or unauthorized alterations or changes are found.

11. In-store Appointment

We offer a 45-minute appointment for a fitting or consultation, with a fee of $100 AUD. If you choose to proceed with a rental selection, this amount will be credited towards the cost of your choice. If you do not proceed with any selection on the day of your appointment, the $100 fee is non-refundable. For example : If your appointment is on Monday but you did not make any decision on Monday.  You decide to go ahead with your selection on Friday instead. In this case, $100 you paid for Monday appointment is non-refundable and cannot be used to offset your final rental payment.

12. Intellectual property
For any content that You create and send to or identify FASHION FOR RENT in, including but not limited to photos of You wearing the Garment or otherwise featuring the Garment, You grant FASHION FOR RENT a perpetual, irrevocable, royalty-free, non-exclusive, transferable, worldwide license to use, modify and reproduce that content.

13. Privacy
You agree to us collecting, using, and disclosing your personal information in accordance with our privacy policy.

14. Your account information
14.1. You represent and warrant that any information You provide to FASHION FOR RENT is correct and You undertake to keep this information accurate and up-to-date at all times.

14.2. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account. You may close your account at any time by following the instructions that will be updated from time to time on FASHION FOR RENT’s website.

15. Limitation of liability
To the extent permitted by law, You agree that FASHION FOR RENT’s liability to You for any and all claims connected directly or indirectly with this Agreement are limited in aggregate to the Fees paid and payable by You under this Agreement. 

16. General
16.1. You must maintain possession of the Garment at all times, and not assign or deal with your interest under this Agreement without the prior written consent of FASHION FOR RENT.

16.2. This Agreement is governed by the law in force in Victoria and each party submits to the jurisdiction of the courts exercising jurisdiction in that State.

16.3. This document contains the entire agreement between You and FASHION FOR RENT in relation to the hire of the Garment.

17.FASHION FOR RENT is pleased to introduce Special Offers, extending unique opportunities beyond our subscription services. These Special Offers provide additional value and exclusive benefits to our clients, adhering to the commitment to excellence and client satisfaction that FASHION FOR RENT embodies.

    17.1 Offer Details:
    (a) Eligibility and Utilization: Special Offers are available to all clients, regardless of subscription status. Offers must be utilized within the specified validity period, as detailed in each offer's terms.
    (b) Payment: Payment for Special Offers is required upfront. The terms of each offer, including any discounts or value-added services, will be clearly stated at the time of promotion.
    (c) Quota and Expiry: Clients must use the offers within the validity period. Unused offers will not carry over beyond the expiry date and cannot be redeemed for cash or credit.
    (d) Changes and Cancellations: Refer to Terms & Conditions item 8.
    (e) Damages and Losses: Refer to Terms & Conditions item 5.
    (f) Exceeding Value: If a client selects an item exceeding the maximum value specified in the offer, they will be required to pay the difference.
    (g) Hire Period: Including but not limited to clauses 3.
    (h) Delivery: Including but not limited to Clause 3. , 7. and 9.

    17.2 Inclusions:
    Special Offers may include additional services such as personalized styling appointments and complimentary dry cleaning. The specifics of what is included will be detailed in each offer's terms.

    17.3 General Conditions:

    All other standard terms and conditions, including but not limited to delivery, hire period, and garment care, apply to items hired under Special Offers unless explicitly stated otherwise in the offer's terms.

    FASHION FOR RENT reserves the right to modify, extend, or terminate Special Offers at any time, with reasonable notice provided to clients. Participation in Special Offers signifies acceptance of these terms and any specific conditions attached to the offer.

    18. Legals

    The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a license to use those materials.

    All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a license to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

    Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website or our social media becomes our property. If in future we use your comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your comments.

    If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

    Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

    To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

    We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

    From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.